Terms & Conditions

Detailed description of goods and/or services

Tamani Jewelry sells and distributes jewelry to individuals, jewellers, companies and collectors.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 24 hours and dispatched within 48 hours. Once shipped, customers will be provided with a tracking number, to track shipments online 24/7.

Availability

All pieces are in stock and ready for immediate shipping. Orders are processed within 1 working day, Monday through Friday, (excluding holidays). If you wish to cancel an order before it ships, please email us as soon as possible after the order is placed. If you wish to cancel after the order has shipped, you may return it for a refund.

Customs Duty and Import Tax

In many countries (not USA) properly declared shipments may be subject to customs charges and tax. Please note that Tamani Jewelry has no control over import taxes that may occur in your country. Import tax, customs fees and/or duty is the buyer’s responsibility. 

Some countries, such as Belgium, Brazil, Croatia, Turkey, Greece and Russia require an import licence ID or a formal VAT business registration number for customs clearance. Please contact us for more information about your country’s specific requirements.

Return and Refunds policy

The provision of goods and services by Tamani Jewelry, is subject to availability. In cases of unavailability, Tamani Jewelry, will refund the client in full within 30 days. Cancellation of orders by the client will attract a 3 % administration fee. Tamani Jewelry, offers a 14 days full money back guarantee (Excluding insurance & shipping fees). If you are not 100% satisfied with your purchase, please contact support@tamanijewelry.com to arrange courier collection. Once the returned jewelry has been inspected*, your refund will be paid without delay.

Customer Privacy policy

Tamani Jewelry, shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Tamani Jewelry bank account, the details of which will be provided on request.

Card acquiring and security

Card transactions will be acquired for Tamani Jewelry, via PayGate who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Tamani Jewelry separately from card details which are entered by the client on PayGate secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

Tamani Jewelry takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and dispatch of goods.

Country of domicile

This website is governed by the laws of South Africa and Tamani Jewelry, chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature to be 19 Elsasser Street, Barberton, Mpumalanga, South Africa, 1300.

Variation

Tamani Jewelry in its sole discretion, may change this agreement or any part thereof at any time without notice.

Company information

This website is run by Tamani Jewelry based in Barberton, Mpumalanga, South Africa with registration number 2018/478253/07.

Tamani Jewelry contact details

19 Elsasser Street, Barberton, Mpumalanga, South Africa, 1300

P O Box 1106, Barberton, Mpumalanga, South Africa, 1300

Email: support@tamanijewelry.com

Tel: +27 (0)13 712 2025

Cell/WhatsApp: +27 (0)60 506 7036